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Tight integration with existing authentication infrastructure ensures that the customers’ identities are confirmed.

File transfer capability provides fast, convenient and secure access to local and remote files.

Virtual Assist chat functionality provides an efficient communication alternative to costly phone support.

Thin client connectivity eliminates the need to download and pre-install a “fat” client, minimizing customer frustration and set-up overhead.

Anywhere, anytime remote PC control (Virtual Access) supports flexible teleworking and managed services initiatives, and lowers overhead costs by streamlining distributed application system deployments, operations, upgrades, administration and maintenance.

Anywhere, anytime remote support (Virtual Assist) improves customer satisfaction and support staff productivity by easing remote system troubleshooting and speeding time-to-resolution on outstanding help desk trouble tickets.

This is especially useful for remote employees who have the need to connect back to a home office computer or small branch office PC that is not normally connected to the LAN.Īdd to Cart for Our Price Features and Benefits:

#Sonicwall vpn client download for mac install

Users simply need to install the Virtual Access agent onto a Windows PC with Internet access and, as long as that PC has a connection to the SonicWall SSL VPN, the user can connect to that PC from anywhere they have an Internet connection.

SonicWall Virtual Access is a remote PC control tool that enables authorized end users to gain secure remote access to their unattended Windows-based computers from anywhere. With the customer’s permission, the technician can gain instant access to a computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed “fat” client. SonicWall® Virtual Assist is a remote support tool that enables a technician to assume control of a customer’s PC or laptop for the purpose of providing remote technical assistance.

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In addition, technicians, trusted service providers and employees frequently require full control of unattended mission-specific PCs from remote locations in order to provide routine or emergency support, administration or maintenance.

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With customer satisfaction being a key business driver for IT and Technical Support departments, employing user friendly tools is critical for enhancing service levels, improving resolution times and minimizing costs. Today, customers receive technical support by phone, email, chat and pre-installed remote support clients-often resulting in a cumbersome, time consuming and frustrating experience. With NetExtender, remote users can securely run any application on the remote network. SonicWALL’s SSL VPN NetExtender feature is a transparent software application for Windows, Mac, and Linux users that enables remote users to securely connect to the remote network. Using Point-to-Point Protocol (PPP), NetExtender allows remote clients seamless, secure access to resources on your local network. NetExtender is an SSL VPN client for Windows, Mac, or Linux users that is downloaded transparently and that allows you to run any application securely on you company’s network.